Frequently Asked Questions
How can we reach you?
You can write to us at:FrostBamboo50@gmail.com. We reply within 24 hours.
What payment methods do you accept?
We accept secure payments via Shopify Payments, as well as Visa Mastercard and Revolut. Your information is protected thanks to a fully secure payment system.
Is payment secure?
Yes, all transactions are protected.
When will I be reimbursed?
Once received and checked, the refund will be processed within a few days.
Can I return worn underwear?
No, for hygiene reasons, items must be unworn.
Are returns free?
Return shipping fees are the responsibility of the customer.
Can I return my order?
Yes, within 30 days of receipt.
What to do if there's a delay?
Delays may occur, but our team remains available to assist you.
Can I track my order?
Yes, tracking is provided after shipping.
Do you deliver internationally?
Yes, we ship worldwide.
What is the delivery time?
Between 7 and 12 business days depending on your location.
Are boxers suitable for everyday wear?
Yes, they are designed for all-day wear.
Can they be worn for sports?
Yes, their breathability makes them perfect for physical activity.
Do they shrink in the wash?
No, if you follow the care instructions.Wash at 30°
How to wash them?
Machine wash cold, avoid high temperature drying.
Are they expandable?
Yes, they adapt to your body shape.
What is FrostBamboo?
FrostBamboo is a brand specializing in bamboo underwear, designed to offer everyday comfort and breathability.
Where are you based?
We operate online and deliver to our customers internationally.
Why use bamboo?
Bamboo is softer than cotton, breathable and naturally odour-resistant.
What makes your product different?
We focus on comfort, simplicity, and natural materials.
Can I track my order?
Yes, you will receive a tracking number after shipping.