Terms of sale

Terms and Conditions of Sale

1. Company Information

This website is operated by FrostBamboo.
Throughout the site, the terms “we”, “us” and “our” refer to FrostBamboo.

By visiting our site and/or purchasing from us, you agree to be bound by the following Terms and Conditions.FrostBamboo50@gmail.com For any inquiries, please contact us at:

2. Products

We offer bamboo underwear designed for comfort and everyday use.

We make every effort to display product images and descriptions as accurately as possible. However, we cannot guarantee that all details are perfectly accurate, and slight variations may occur.

3. Pricing

All prices are displayed in the customer’s local currency.

We reserve the right to modify prices at any time without prior notice.

4. Orders

By placing an order, you agree to these Terms and Conditions.

Once your order is placed, you will receive a confirmation email.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • suspected fraud

  • payment issues

  • incorrect information

5. Payment

All payments are securely processed.

We accept major payment methods available on our website.

6. Shipping

Orders are processed within 1–3 business days.

Estimated delivery time is 5–10 business days, depending on your location.

Please note that delays may occur due to circumstances beyond our control (shipping carriers, customs, etc.).

7. Right of Withdrawal (Returns)

You have the right to request a return within 14 days of receiving your order.

Due to hygiene reasons, underwear can only be returned if:

  • unworn

  • unwashed

  • in original packaging

8. Returns and Refunds

To initiate a return, please contact us at:
FrostBamboo50@gmail.com.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

9. Liability

We are not liable for any damages resulting from improper use of our products.

10. Intellectual Property

All content on this website (including text, images, logos, and design) is the exclusive property of FrostBamboo.

Any unauthorized use or reproduction is strictly prohibited.

11. Personal Data

Your personal information is collected and used only for order processing and customer support, in accordance with our Privacy Policy.

12. Governing Law

These Terms and Conditions are governed by the laws applicable in the customer’s country of residence.